We’re sorry for the inconvenience! Send an email to orders@nommii.com with your order details and we’ll look into this for you.
FAQ
ORDERS
- I NEVER RECEIVED MY ORDER.
- MY ORDER ARRIVED DAMAGED.
- I’M MISSING ITEMS FROM MY ORDER.
- CAN I ORDER A SINGLE PACK OF NOMMII?
- CAN I CHANGE MY ORDER?
- CAN I CANCEL MY ORDER?
I NEVER RECEIVED MY ORDER.
MY ORDER ARRIVED DAMAGED.
Send us an email with your order details at orders@nommii.com. Please also include photos of the damage. Once we have the details, we will get this sorted out for you!
I’M MISSING ITEMS FROM MY ORDER.
Please contact us with your order details at orders@nommii.com, which items are missing from your order, and we’ll make it right!
CAN I ORDER A SINGLE PACK OF NOMMII?
Unfortunately, it’s not economical for us to support single packet orders from our web shop. We are working with local retailers where single packet orders are possible, please look out for announcements on which retailers carry NOMMii products.
CAN I CHANGE MY ORDER?
After an order has been placed, we are unable to change it.
CAN I CANCEL MY ORDER?
After an order has been placed, we are unable to cancel it.
SHIPPING
- WHAT IS YOUR SHIPPING POLICY?
- WHERE DO YOU SHIP TO?
- DO YOU SHIP INTERNATIONALLY?
- WHAT SHIPPING CARRIER(S) DO YOU USE?
- HOW LONG WILL IT TAKE TO GET MY ORDER?
- CAN I CHANGE MY SHIPPING ADDRESS?
WHAT IS YOUR SHIPPING POLICY?
Taiwan:
Standard Shipping (2-4 business days) is NT$150 for orders below NT$900 and free shipping for orders over NT$900.
WHERE DO YOU SHIP TO?
We currently only ship within main island Taiwan.
DO YOU SHIP INTERNATIONALLY?
We are working hard to expand. Please indicate your interest by sending an email to hello@nommii.com with your location and we’ll let you know when we launch there!
WHAT SHIPPING CARRIER(S) DO YOU USE?
Taiwan:
We use HsinChu shipping in Taiwan.
HOW LONG WILL IT TAKE TO GET MY ORDER?
Taiwan:
2-4 business days (calculated from shipment date).
CAN I CHANGE MY SHIPPING ADDRESS?
Our warehouse moves fast to ensure orders are delivered on time. If you accidentally entered the wrong address or would like to modify it, please send us an email ASAP to orders@nommii.com and we’ll see if we can make adjustments.
PAYMENT
- WHAT TYPE OF PAYMENT METHODS DO YOU ACCEPT?
- IS YOUR PAYMENT SYSTEM SECURE?
WHAT TYPE OF PAYMENT METHODS DO YOU ACCEPT?
We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, Apple Pay, Google Pay, and Shop Pay worldwide. In the Netherlands, we also accept iDEAL.
IS YOUR PAYMENT SYSTEM SECURE?
We use Shopify Payments to process all our payments. All stores powered by Shopify are PCI compliant by default (You can read more about it here - https://www.shopify.com/security/pci-compliant).
WHOLESALE & CORPORATE ORDERS
- HOW CAN I CARRY NOMMII PRODUCTS IN MY STORE?
- DO YOU OFFER DISCOUNTS FOR LARGE ORDERS?
HOW CAN I CARRY NOMMII PRODUCTS IN MY STORE?
We’re excited to have NOMMii in your store! Please email us at sales@nommii.com and we’ll be in touch within 3 business days.
DO YOU OFFER DISCOUNTS FOR LARGE ORDERS?
We accommodate bulk orders on a case by case basis and discounts are applied based on volume. Please email us at sales@nommii.com with your requirements and we’ll work something out!
ABOUT NOMMII
- WHO STARTED NOMMII?
- WHAT DOES NOMMII MEAN?
- ARE YOU HIRING? HOW CAN I GET INVOLVED?
WHO STARTED NOMMII?
NOMMii is founded by Debby, Jeff, Siyi, and Steven. Debby & Jeff are experienced food entrepreneurs with successful brands distributed globally. Siyi & Steven come from the tech industry working at world-class companies including Amazon, Uber, Intuit, and Booking.com. As extremely busy professionals, we struggled to find instant cook products that are not terrible for you. So we started NOMMii to deliver on our mission of bringing better-for-you instant cook products to your pantry.
WHAT DOES NOMMII MEAN?
NOMMii is a made up word that consists of “Nom”, which is “nomomom” and also the universal meaning of something delicious. “MM” is the sound you make when you taste our noodles. “Ii” is a subtle nod to two people coming together to share the joy of devouring something downright delectable.
ARE YOU HIRING? HOW CAN I GET INVOLVED?
We’re still getting started (career page coming soon), but feel free to send us your interest at hello@nommii.com.
GET IN TOUCH
- THIS FAQ SUCKS, I HAVE ANOTHER QUESTION!
- I’M INTERESTED IN A PARTNERSHIP.
- I’M A JOURNALIST AND INTERESTED IN AN INTERVIEW.
THIS FAQ SUCKS, I HAVE ANOTHER QUESTION!
Please send an email to hello@nommii.com with your question!
I’M INTERESTED IN A PARTNERSHIP.
We would love to hear what you have in mind! Please send an email to hello@nommii.com and let’s chat!
I’M A JOURNALIST AND INTERESTED IN AN INTERVIEW.
Thanks for thinking of us! Get in touch at press@nommii.com.